"...In June 2006, we decided to adopt a dog for the benefit of our oldest son, who displays symptoms often associated with Asperger's Syndrome. This was our first exposure with Vicki Pingel. We didn't just buy a dog, we adopted a family companion that had been wonderfully pre-trained to deal with our boisterous household and our child's unique needs. We also acquired a support system (Vicki) that has always been there.
Too many businesses today "make the sale" and then cut you loose - they're perfectly content to take your money and never hear from you again. Vicki is precisely the opposite: We are not speaking in hyperbole when we say that we now consider Vicki much more than a "service provider", she's a friend to us.
In retrospect, we feel lucky that we found Vicki. If this were simply an investment measured in dollars and cents, our return on investment has been phenomenal! We've obtained a level of follow-through and guidance that we could never have fathomed. Vicki provides the best customer service we've experienced in a long time. We may not be experts in dog training, but we'll guarantee that Vicki's the only one who will offer that kind of helping hand without giving it a second thought..."
A.L.S. (Neenah, WI)
"...I can't even tell you the level of service that Vicki has provided and continues to provide for my family. She is always available for questions. In fact, she even goes as far as to call us periodically to see how we were doing and if we have any questions. We NEVER felt as though we were a statistic. She treats us as though we are going to be the last person that ever walks through her door. Most businesses these days have the idea that the public works for them. Vicki feels as though she works for the public. One of the biggest things that we have gained from Vicki and her outstanding customer service is that people NEED to start expecting a higher level of customer service from the places they choose to do business with. If you, and not the sale is what is important to them, you will receive the high level of customer service you deserve. Vicki does not provide unreasonable customer service, she provides knowledgable customer service..."
J.P.S. (Omaha, NE)
